FREQUENTLY ASKED QUESTIONS
SHIPPING
We ship our gift boxes and snack subscription boxes anywhere in the World FREE using NZ Post. Our online New Zealand supermarket adds weight based shipping rates for anywhere in the world. World Famous in New Zealand! Kiwi's #1 most trusted postal service.
SUBSCRIPTION BOXES: we ship your box immediately (within 3 business days) after you place an order. We estimate boxes to arrive within 2-4 weeks after the ship date depending on your location. If you have a prepaid multi-month subscription, your second month’s box will be sent out with the following months on the same date of sign-up. You will receive a confirmation email when your box ships from our warehouse in Christchurch, New Zealand.
NZ SUPERMARKET: orders are shipped (within 3-5 business days) and will arrive between 6-20 working days depending on service. If you haven't received your box by the expected arrival time, we suggest you to wait until 6 weeks before submitting any inquiries.
We ship everywhere worldwide to over 220 countries! No matter where you’re located, we can get some KiwiGrub to you!
UPDATED 22/4/20 The following countries are temporarily suspended: If your country isn't listed below we are still shipping the snack boxes to you.
Argentina, Bahamas, Bangladesh, Barbados, Bermuda, Bolivia, Botswana, Brunei, Cambodia, Cayman Islands, Chad, Chile, Croatia, Colombia, Costa Rica, Croatia, Cuba, Cyprus, Djibouti, Ecuador, Egypt, El Salvador, Estonia, Fiji, Finland, France, French Polynesia, Georgia, Greece, Grenada, Honduras, Hungary, India, Indonesia, Iraq, Italy, Jamaica, Japan, Jordan, Kuwait, Laos, Lebanon, Lithuania, Malawi, Malaysia, Maldives, Mauritania, Mexico, Moldova, Mongolia, Montenegro, Myanmar, Nepal, Netherlands Antilles, New Caledonia, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Samoa, Singapore, Saudi Arabia, Slovakia, South Africa, South Korea, Suriname, Sri Lanka, Taiwan, Thailand, Trinidad and Tobago, Ukraine, Uruguay, Vietnam, Zambia, Zimbabwe.